Shop Policies

Shipping

  1. Processing time
    • The time I need to prepare an order for shipping varies. For details, see individual items.
  2. Estimated shipping times
    • North America: 1-4 business days
    • Europe: 1-2 weeks
    • I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose and if we are taking a break (during holidays and vacations). Please follow us on social media for updates!
  3. Customs and import taxes
    • Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Returns & Exchanges

  1. We gladly accept returns, exchanges, and cancellations
    • Contact me within: 3 days of delivery
    • Ship items back within: 7 days of delivery
    • Request a cancellation: before item has shipped
  2. The following items can’t be returned or exchanged
    • Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
      • Custom or personalized items
      • Items on sale
  3. Conditions of return
    • Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We do not accept returns or refund requests 30 days after item was received.
  4. Questions about your order?
    • Please contact us if you have any problems with your order

Frequently Asked Questions

  1. Custom and personalized orders
    • We do provide custom and personalized orders! If you wish for us to cater to your custom needs, we can provide that service with a minimum order quantity.
    • For custom soaps for your personal use or event, our minimum order quantity for soap is 40 ounces (10 of the regular 4 ounce bar size, or 20 half sizes). For lotion bars there is no minimum order for adding a scent and color to our unscented bars, but it is a 12 bar minimum to change the base ingredients. For lip balms our minimum customized order is 24 balms.
    • For wholesale and retail custom orders, please contact us for order quantity minimum and wholesale pricing, which we do not offer unless you are a licensed retailer.
    • Customized labeling can incur extra fees depending on the request.
    • Please contact me for more details. I love doing this kind of work for retailers, special event(s) or business promotions!
  2. Gift wrapping and packaging
    • Follow this link to view and add to your cart: (link coming soon)

Privacy Policy

  • We never see any of your financial information as our ecommerce shop program does not grant us access to it. If you believe your financial information has been compromised, please contact your financial institution immediately.