Shop Policies

You will see a “Thank You” order confirmation page immediately after placing your order successfully. An order confirmation email is also sent to your inbox if your email address was entered correctly.

Please check your spam and promotional emails, or refresh your inbox if it doesn’t show within a few minutes after order placement. If you still do not see an order confirmation email, please contact us.

You are also able to view your order’s status and tracking information in your account orders.

If you wish for a paper receipt, please print the confirmation email for your records as we do not print invoices to save resources.

We are not liable for any incorrect information given to us. Thank you for understanding!

You may request an order cancellation with a -5% card processing fee in your account orders or you may also request a cancellation by contacting us. WE CANNOT APPROVE ORDER CANCELLATION REQUESTS IF THE ORDER IS ALREADY PROCESSED.

If your request is approved, all items in the order will be immediately restocked on the website for anyone to purchase.

We are not liable for incorrect information given to us, thank you for understanding.

Why the -5% fee?

Card processing companies do not refund their processing fees once an order has been placed, which costs up to 5% of the total charge.

We cannot combine orders, apply incompatible coupon codes, add/subtract things in your order, or change anything major to your order after placement.

If the change is something minor (like an incorrect house number on the shipping address), please contact us as soon as possible! However, if the shipping address needs to go to a completely different state or province, or if items in the order need to be changed, you will need to request an order cancellation and re-order (see Order Cancellations tab above).

Your order will be shipped out as-is unless your cancellation request is submitted and approved in your account orders. Please see Order Cancellations tab above to learn how to request an order cancellation.

We cannot be held liable for any incorrect or omitted order information given to us. Thank you for understanding.

We CANNOT hold any order upon request, NOR ship it out at a different date than our processing time.

Please only place an order when you are ready for the order to be shipped within our processing time.

If there is an issue with your order, we may need to contact you before shipping your order, at which point your order is put on an emergency hold until we can determine the best course of action.

Our current processing time for orders is 1-4 business days.

Choosing a faster shipping option does not affect processing time.

Business days are Monday-Friday, excluding holidays.

UPS Express options (2 day and overnight) do not deliver on weekends.

UPS will not ship to P.O. (Post Office) boxes.

After your order has been processed in 1-4 business days, you will receive a shipment confirmation email that includes your tracking number and tracking link for watching your package move with postal carrier updates through the chosen postal service’s direct website.

If you still cannot find your order and/or shipment confirmation emails in your inbox, promotional emails, or spam folders after the 5th business day from placing your order, you may check your account orders or contact us to confirm your order shipment and tracking information. Please make sure the email entered during checkout is correct!

If you think your email address or any other information was entered incorrectly, please contact us as soon as possible.

Once your order has been marked as delivered successfully by the postal provider, you will also receive a delivery confirmation email. Please note that sometimes postal carriers will scan packages as “delivered” a couple days before actual delivery. If your order still has not arrived 2 business days after being marked as delivered, then please see shipping issue tabs below.

It is very important that you request a shipping address change or full cancellation of your order before it is processed (see Order Cancellations tab above), or else your order will be shipped out as-is. You must request a cancellation of your order in your account orders or contact us.

If your order has already been shipped with the incorrect address on the label, you will need to contact the postal provider with your tracking number for further information. You may request a “change of destination” or a “return to sender” with your postal provider at this point, we cannot do this for you.

USPS Customer Service Phone Number: 1 (800) 275-8777

UPS Customer Service Phone Number: 1 (800) 742-5877

If we receive a “return to sender” package due to insufficient or incorrect address reasons as stated on the tracking or package return, we will contact the customer to request an attempt another resend with a new shipping label to the same address (or if the shipping address needs to be changed, the customer will cover the new shipping label costs). If the package is returned to us again after the second sending attempt, then we will process it as a return and this will incur a -15% restock and refund fee, NOT refunding shipping and handling costs. This is an issue you can handle with your local post office.

Please note that we are not responsible nor liable for any incorrect information given to us.

Any report will require one of the following pieces of information for our team to assist you: Customer’s Name, Email Address, or Order Number

Review our policies for your specific concern below before contacting us.

Late Orders

Please note that we, as the sender, are not responsible for any postal carrier delays when the package was shipped out correctly on our end. Even though a late arrival situation is out of our control, we will do everything we can to assure our customers in an upsetting situation. Please contact us if your order has not moved from the last tracking status checkpoint after 7 days (14 days for international orders) and no later than 20 days (30 days for international orders).

Returned To Sender: If we receive a “return to sender” package due to insufficient or incorrect address reasons as stated on the tracking or package return, we will contact the customer to offer an attempt at one more resend with a new shipping label to the same address (or if the shipping address needs to be changed, the customer will cover the new shipping label costs). If the package is returned to us again after the second sending attempt, then we will process it as a return and this will incur a -15% restock and refund fee, NOT refunding shipping and handling costs. This is an issue customer needs to handle with their local post office when we send a package according to the information given.

Lost Orders

Order issues for packages presumed to be lost by the carrier (where the status is not “delivered”) must be filed no sooner than 7 days after the last tracking update for United States domestic shipments (15 days for international shipments, including Canada) and within 20 days from the last shipping status checkpoint.

Please note that we are not liable nor responsible for any incorrect information given to us.

International Package Stuck In Customs? When a package is stuck in international borders/customs, the customer’s next step is to pay the customs fees in order to receive the package. If we are replacing something the customer has already paid customs on, we can approve and pay customs the second time under our discretion. Please note that we are not liable for any shipment contents that are not approved by a customer’s country or province customs agencies. All international customers should check the acceptable and unacceptable products with their country’s customs agencies before attempting to order any products.

Damaged Orders

If your order is damaged in transit to where the products are not usable, clear photos of the packaging and item(s) must be shared with us no later than 7 days from when it was marked as delivered. You may contact us to send us your photographic proofs including all items damaged as well as the entire exterior AND interior of the package box.

Stolen/Misdelivered Orders

If the customer inputs the correct address at checkout and the postal service has proof that the package was delivered to the wrong address, we will consider this as “stolen” proof.

If your order with “delivered” shipping status is still not found at the shipping address 5 days after being marked “delivered” status, please first thoroughly search around the premises, then check with your local postal office, apartment manager, and neighbors. If none of these result in finding your package after 5 business days from being marked as “delivered” status, please contact us. ALL stolen reports must be made within 15 days from the delivery status update.

• At our discretion, we may require an online notarized statement when the customer’s package is marked as delivered. If requested, the customer will be given clear steps to complete this requirement via the reporting process. 

Filing a Police Report or In-Person Notarized Statement

• At our discretion, we may require a police report or in-person notarized statement form when the customer’s package is marked as delivered.

1. If requested, the customer will file the police report/notarized form and include an explanation that Perma-Earth is requesting proof of a stolen package marked as delivered. To process the order issue, Perma-Earth is requiring a police report/notarized form.
   
2. Send Perma-Earth the police report PDF & number in the order issue (if a notarized statement was requested, send over a screenshot and details of the notary form signed by a notary public).

• Upon request, we may require additional documentation such as proof of identity, a notarized statement, address, etc.

Note: Depending upon the jurisdiction, a false police report may be charged as a misdemeanor or a felony.

We offer refunds on returns of any unused, non-customized, or replacements of defective physical products received back to us within 30 days of the order’s delivery date or in-store purchase.* Company-approved and successfully returned defective products will be replaced or refunded, including USPS Ground Advantage return shipping costs for shipped items.

We cannot accept USED returns on non-defective items, even if “only a little” was used. If an attempt is made to return a used item, we will simply return it to the address of origin.

If you wish to initiate a return, please contact us with the following information: include your name and order number and the products and quantities you returning – we will be happy to give you further information on the next steps (found below in The Return Process tab). In non-defective cases, the customer is responsible for purchasing the return shipment costs and processing the return themselves.

*Please note that the term “defective” is at our sole discretion considering our liability waiver below. We accept returns on any non-used or company-approved defective items successfully given back to us in original condition within 30 days of purchase or delivery date shown on the postal tracking information. A return of a non-defective product is subject to a -15% restock fee and buyer also must cover return shipping costs. Returns are refunded to payment method associated with the order and do not include the order’s original shipping costs. Shipped packages’ shipping costs are non-refundable.

There are some items that returns are NOT acceptable such as gift certificates, digital downloads, and wholesale applications.

Please review our return process below.

READ THE REQUIREMENTS TAB ABOVE FIRST

If you feel that your item has a manufacturer defect, please contact us first along with video or photo proof.

How To Return – 3 STEPS

STEP 1: Properly re-package your items and your order return details.

• If you have not opened your package yet, you may take it straight back to the mail carrier for a FREE “Return to Sender” request within 7 days of delivery and contact us with your order return information (order number, order name, and reason for return) – that’s it!
• If your package has been opened, place your items back into the same box or in another suitable sturdy box — the one your order came in can easily be reused — along with any necessary packing materials. Remove any prior shipping label information from used boxes. If your item came tightly wrapped, taped, and securely packaged, please be sure to do the same when you return the item. We are not responsible for improperly packaged returns that are damaged or lost during return shipment, please make sure your shipment is properly insured when you purchase the return label.
• Enclose your order number or name, along with the items and quantities of return, and why you are requesting a refund, or contact us with this information. If your return is sent back without this information, we will not be able to process your refund.

STEP 2: Take your package to the carrier of your choice.

Mail your package to the following address:

• Perma-Earth LLC
  Attn. Returns.
  780 W Green St.
  Scottsburg, IN 47170

• Be sure that your return is properly insured and trackable so you’ll be able to guarantee that your package arrives as expected.
• You will be responsible for the shipping cost and results of your return on non-defective products, so please make sure that your package is properly insured in case something happen during transit.
• Keep all tracking information until your return has been processed.

STEP 3: It can take up to 7 business days from our receipt of the package for you to see the refund in your payment method, detailed below.

Once we successfully receive your return, we’ll send you a Return Order Confirmation email with all the details.

The buyer assumes all risks and responsibilities when using PERMA-EARTH products on themselves or a dependent. All ingredients are shared on the product listing during online purchase or in-person. It is the consumer’s responsibility to educate themselves on all product ingredients through their diligent research and decide to take the risk of using the product. Perma-Earth will provide exact information only pertaining to the ingredient of concern sources and acceptable usage ratio standards upon request for further inspection by consumer before purchase. Perma-Earth Bath + Body acknowledges the FDA, the INCI (International Nomenclature Cosmetic Ingredient) by the PCPC (Personal Care Products Council), and the IFRA (International Fragrance Association) recommendations. Perma-Earth does not claim responsibility for unique individual reactions to our products and these rare reactions do not warrant a refund. We do appreciate and log all detailed feedback.

Our products are not evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any health condition. All of our products are for external use only. Secondly, unless your Medical Doctor allows you to use our product, our products should not be used by small children or anyone who is pregnant or under the care of a medical professional. Simply ask your licensed healthcare provider or OBGYN to approve your use of the product with their knowledge of the full list of ingredients before purchasing and using. The information on our website comes from published sources and is only intended as a guide for those with inquiries. In addition, every effort has been taken to attest that information published on this website is correct and up to date, PERMA-EARTH cannot guarantee the current accuracy of all information presented and accepts no liability in respect of any omission or error. The customer should always satisfy themselves as to the ultimate suitability of a product for an intended application and to draw their own conclusion on the information presented. Moreover, PERMA-EARTH LLC accepts no liability in the unlikely event of an adverse reaction occurring when using one of its products. All facts, details & recommendations on our page are provided for information purposes only and are not intended to diagnose, prescribe or replace the advice of professionals. Our products are not medication, and we can only make a recommendation for the suitability of our products in certain conditions. Any recommendations accepted by the purchaser are accepted at their own risk. In addition, by purchasing our products you accept responsibility to check with a professional before using any products that may interfere with drugs or medical conditions. Moreover, by purchasing our products you recognize and accept the fact that that some natural ingredients, essential oils in particular, may still cause sensitivity in susceptible individuals and that PERMA-EARTH LLC will not be held responsible for such occurrences. Finally, we encourage those with sensitive skin to make a patch test on the skin for possible reactions. PERMA-EARTH LLC accepts no responsibility for incorrect use of information or products.

(This is shown on every product listing)

We are not licensed healthcare providers: we cannot share medical advice or medically approve a product for any individual’s condition. We can only offer sales advice and we always advise a physician’s pre-approval before using any product.  

All Perma-Earth products are only to be used as suggested or implied by their listing descriptions and informational tabs. It is the sole responsibility of the consumer to educate themselves on every product’s ingredients and proper usage before purchase and to seek medical advice from their healthcare provider before use.

If pregnant, nursing, planning to become pregnant, or will use a product on any dependent, please consult with your licensed healthcare provider before using any products. We do have products intended for babies and approved by our own personal pediatricians in our baby shop section.

TRANSPARENCY

Please note that at Perma-Earth LLC, we pride ourselves on being fully transparent with all of our ingredients, unlike many companies that hide other ingredients under one name or do not disclose the full ingredients list. All ingredients used in the amounts regulated by the INCI (International Nomenclature of Cosmetic Ingredients) are clearly listed in every product’s online electronic listing descriptions and tabs via our ecommerce website at perma-earth.com (which you are viewing now). Consumers take the full risk of using the products as-intended by seller (whether suggested or implied) upon purchase.

TESTING

Furthermore, Perma-Earth LLC extensively tests their products in-house on their own limited personnel with their acknowledged consent. We do our absolute best to comply with the most up-to-date safety and usage requirements of each ingredient for the specific purposes of use or benefits intended from use. We also take great measures to maintain proper shelf-stability needs of the product to reduce or eliminate any possibility of microbial growth hazards derived from contamination during use or the natural environment within the specified use period from manufacture date. Please see expiration product tabs.

COMMUNICATION

Any consumer may contact us to request more information about suggested uses, specific ingredients of concern used in current formulations, or other manufacturing contact points at any time from us before or after purchase. To which we will do our best to relay the most accurate information without compromising copyrights.

ALLERGENS

ALL PRODUCTS ARE PRODUCED AND STORED IN THE SAME FACILITY, OFTEN USING THE SAME EQUIPMENT CLEANED BETWEEN EACH USE. We cannot fully guarantee that especially sensitive allergic conditions such as to egg or dairy or gluten or latex are not cross-contaminated at a microscopic level. Please keep in mind that the epidermal system is not the same as the digestive system – many digestive allergens such as lactose or gluten intolerance only affects the digestive system – please see your doctor for clarifications with your specific needs before purchase or use. If one has any known topical allergies/sensitivities to any of a product’s stated ingredients, we advise NOT to purchase or use that product. 

UNIQUE REACTIONS

Personal dissatisfactions or unique reactions experienced by consumers or their dependents are not the fault of the manufacturer (Perma-Earth LLC), as this is the consumer’s risk of responsibility to educate themselves on their unique sensitivities and to contact the company with any further questions.

For instance, if one has a rare reaction to a preservative, oil, or fragrance – this is a consumer’s sole risk of using the product being pre-informed of the product’s ingredients or description of use prior to purchase. If one discovers a sensitivity to one of our ingredients, we suggest seeking medical advice and to contact us with as much detail as possible, including clear photographs. Please see our shop policies for further information of disclaimers and directions.

If any consumer has a unique sensitivity or reaction from using our products as intended (whether suggested or implied), please contact us for our records so that we may re-assess safety procedures and also consider changing the formulation if it does not impede with the original intent and purpose of the formula. We record ALL reports of sensitivities and reactions for logging and review by the company.

GENERAL SAFETY SUMMARY:

The General Safety Summary list below is a means to educate consumers on the general safety precautions when using our products, and is by no means an all-encompassing list. The consumer must take proper precautions and use wise judgment when purchasing our products with sensible discretions for using it on or near their own body or dependents’ bodies.

General Safety Summary:

ALL of our body products are meant to be used for external purposes ONLY: if used on an open wound, sore, or in a moist cavity, this is at the consumer’s risk. We ask that you consult with your licensed healthcare provider if using the product in any other way not intended by Perma-Earth LLC.

Some products may cause a temporary rash or reaction to the facial skin, and not to the scalp or body skin, or visa-versa. This depends on each individual’s sensitivity levels and personal biology to various ingredients.

Some ingredients naturally will cause a tingling sensation, such as peppermint oil or mint-like derivatives, magnesium oil or other oils like tea tree, lemongrass, eucalyptus, camphor, etc. Please use proper precautions when using products with these or similar ingredients around sensitive areas such as the eyes or orifices.

• Products that must be totally rinsed off with water or washed off with soap completely after a limited period of use: Scrubs/Exfoliators, Shampoos/Soaps, Bath Bombs, etc. Please employ sensible precautions when using exfoliating products: not using too aggressively, too often, or for prolonged periods of time.
• Products NEVER to be used externally (on the skin or otherwise): Candles, Wax-Melts. Follow instructions for safe use on candle product warning labels and wax-melters. Never leave them unattended, in an unstable location, near strong air flow, or near children or pets.
• Products NEVER to be used close to the mouth of infants: ANY water-based product containing phenoxyethanol (Milk Lotions, Hyaluronic Acid Products, Some Hair Styling Products, Etc.)
• Products that can be left on the skin or scalp for reasonable periods of time in non-excessive amounts: Conditioners, Hair Oils, Lotions, Balms, Butters, Deodorants, Perfumes, Etc.

Thank you for choosing Perma-Earth Bath and Body to feed your needs, where the standards are ever-increasing and we are constantly looking to improve. Please let us know if you have any questions or concerns.