Shop Policies

Shipping

  1. Processing time
    • The time we need to prepare an order for shipping varies. For details, see individual items.
  2. Estimated shipping times **THESE ARE DELAYED DUE TO COVID-19**
    • North America: 1-4 business days NOW 2-6 business days
    • Europe: 1-2 weeks NOW 4-6 weeks – please check with your country on NEW restrictions, delays, and customs fees!
    • We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose and if we are taking a break (during official holidays or other emergency situations). Please follow us on social media for updates or allow cookies on your browser for our website’s welcome pop-up announcements!
  3. Customs and import taxes
    • Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs or a change in postal services and laws. Please review your country’s shipping policies before placing your order.

Returns & Exchanges

  1. For UNUSED items, we gladly accept returns, exchanges, (not including shipping) and cancellations if you:
    • Contact us within: 3 days of delivery
    • Ship items back (at your cost) or request a “return to sender” from USPS if you have NOT opened the package within: 7 days of delivery
    • Request a cancellation: before item has shipped (including a shipping refund since the label was not used)
  2. The following items can’t be returned or exchanged:
    • Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:
      • Shipping costs – when the label is first scanned by usps, there are no returns for that label. If you would like your shipping costs to be refunded, request a cancellation before we ship your item.
      • Custom or personalized items
      • Items on sale
      • Used Items (opened is okay, but if the product is damaged, dirty, or used, we cannot accept the return)
  3. Conditions of return
    • Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value upon return. We do not accept returns or refund requests 30 days after item was received.
  4. Questions about your order?
    • Please contact us if you have any problems with your order, we are happy to help troubleshoot any issues!

Frequently Asked Questions

  1. Custom and personalized orders
    • We do provide custom and personalized orders! If you wish for us to cater to your custom needs or events, we can provide that service with a minimum order quantity.
    • For custom soaps for your personal use or event, our minimum order quantity for soap is 40 ounces (10 of the regular 4 ounce bar size, or 20 half sizes). For lotion bars there is no minimum order for adding a scent and color to our unscented bars, but it is a 12 bar minimum to change the base ingredients. For lip balms our minimum customized order is 24 balms.
    • For wholesale and retail custom orders, please contact us for order quantity minimum and wholesale pricing, which we do not offer unless you are a licensed retailer.
    • Customized labeling can incur extra fees depending on the request.
    • Please contact me for more details. I love doing this kind of work for retailers, special event(s) or business promotions!
  2. Gift wrapping and packaging
    • We offer this as a separate listing in our shop category “Gift Wrapping”.

Privacy Policy

  • We never see any of your personal financial information as our ecommerce shop program does not grant us access to it. If you believe your financial information has been compromised, please contact your financial institution about your methods of payment immediately.