Shop Policies

We only ship during our business hours, excluding holidays & emergencies.

USPS (United States Postal Service)

DOMESTIC USPS

INTERNATIONAL USPS

UPS (United Parcel Service)

DOMESTIC UPS

INTERNATIONAL UPS

We are not liable for any incorrect information given to us. Thank you for understanding!

After these terms are met (shown below), the free shipping choice will become available in checkout.

• A $100 smallest subtotal is required after discounts, not including shipping costs and taxes.
• An American (United States) shipping and billing address must be used.
• The free shipping choice must be selected before checkout is finished to get the free shipping.

If the subtotal drops below the $100 threshold, the free shipping choice will automatically disappear from the cart. Once this happens, the next shipping choice is automatically selected.

If free shipping is not chosen during checkout, we can’t refund the shipping! Thank you for understanding.

We offer refunds or replacements for damaged items or late/lost packages if acceptable report(s) are made within the proper timeframe(s).

1. If an item is significantly damaged upon arrival, a “Damaged Item Report” can be filed below. This needs to be done within 7 days of delivery for each damaged item.
2. Or, if a package is “lost” or “significantly late”, a “Lost/Late Package Report” can be filed below. This needs to be done within 14 days of the latest tracking update on the package.

1. File a “Damaged Item” Report

If multiple items are damaged, a report needs to be filed for each item within 7 days of delivery.

We are not liable for any incorrect or incomplete details a customer submits on the report to process a refund/replacement.

If you are having issues filing a report, please let us know by contacting us so we can help you.

2. File a “Late/Lost Package” Report

We are not liable for any incorrect or incomplete details a customer submits on the report to process a refund/replacement.

If you are having issues filing a report, please let us know by contacting us so we can help you.

We are not liable for any incorrect or incomplete information given to us. Thank you for understanding!

If your package doesn’t have the correct shipping address, call us for an order cancellation request ASAP! Speak directly with us to confirm the cancellation before it’s processed, or else your order will be shipped out as-is.

If your package is shipped out with an incorrect shipping address, we can’t fix it. You can visit, or contact the postal provider for further information about re-routing it to the correct destination. Ask for a “change of destination” or a “return to sender” with your postal provider. This service usually comes at an extra fee, but can be done by you.

USPS Customer Service Phone Number: 1 (800) 275-8777

UPS Customer Service Phone Number: 1 (800) 742-5877

A “Return To Sender” package is when a postal service is incapable of successfully delivering your order. This can happen when a proper mail receptacle is not visible. Or it can happen when the mail carrier does not recognize the mailing address.

Returned To Sender Process:

1. The “Return To Sender” package is received by us.
2. We contact you via email, phone, and/or text to ask if you would like ONE reship attempt. We only recommend this if you are currently receiving other successful deliveries at the address.
3. Insufficient responses after 2 business days from first contact attempt, the order will be processed as a return.
4. If shipping address needs changed (excluding the 2nd line), the order will be processed as a return.
5. If the package is returned to us a second time, the order will be processed as a return.

If a package is processed as a return, see our > RETURN/REFUND < section below for more information.

We are not responsible for any carrier’s non-service to your address. Please contact the chosen carrier to report this issue with them to avoid future problems.

We are not liable for any incorrect or incomplete information given to us. Thank you for understanding!

Non-Refundable Items

• Shipping Costs
• Return Shipping Costs
• Used / Not in Original Condition Products
• Clearance / Last Call Products
• Custom Products & Quote Fees
• Digital Downloads
• Returns shipped after 30 days of order delivery date
• Returns that do not follow our return procedure below

If any of these non-refundable items are returned to us, they will be thrown away without any refund. Please note that we are not liable for any items damaged in return transit. If this is a concern, please take care in re-shipment. You can also buy insurance on the return package when re-shipping.

Restock Fee

A -15% Restock Fee on eligible items is applied to any successful return for any reason.

If we are incapable of refunding to the original payment method, we will refund the return as store credit. This store credit will have an expiry date when given.

Exchanges

We do NOT offer exchanges for shipped returns, only refunds as described above.

In-Store and Local Pickup orders are eligible for exchanges. In-Store and Local Pickup customers can bring back their unused products to our location during open hours for an exchange. This exchange must be made within 30 days of purchase with a valid order number or receipt.

The Return Process

Below are the steps to return non-clearance, unused products in their original condition within 30 days of delivery.

We are not liable for any incorrect or incomplete information given to us. Thank you for understanding!

If a product arrives damaged, do not file a report here! See > SHIPPING ISSUES < above to file a “Damaged Item” report.

There are 2 kinds of product issues:

1. Adverse Reactions
2. Manufacturing Issues

For Adverse Reactions

Please note that we are not liable for any allergic reactions, but we do encourage and reward adverse reaction reports.

A product is discontinued when a significant number of adverse reactions are reported. If this occurs, we will reimburse the product’s bought cost to those that reported their adverse reactions. Please report any adverse reaction from using a product here:

Also, please take a moment to read our Liability Waivers below.

If you are having issues filing a report, please let us know by contacting us so we can help you.

We are not liable for any incorrect or incomplete information given to us. Thank you for understanding!

NATURAL SCENTS

Our scent descriptions help customers decide what scents are proper for them *based on majority of our customers’ feedback*. Not everyone will agree on what is a “light” or “strong” fragrance. But we do our best since we can’t offer a way for browsers to smell a product online. As a general rule, fragrances will be long-lived and stronger, while essential oils will be short-lived and lighter. Avoid purchasing fragrances if you expect a product to be 100% natural. We offer fragranced options because many people prefer a fragranced product. We have unscented options if you are looking for a more natural product. Please read ALL the ingredients in the product listing’s ingredients tab before purchasing a product. Choose the natural (non-fragranced) or essential oil version of a product if a natural product scent is the expectation.

NATURAL INGREDIENTS

Some ingredients we choose to use are in fact synthetic. But we offer 100% natural options for anyone who prefers this for their bath and body needs. Read ALL the ingredients in the product listing’s ingredients tab before purchasing a product. Choose the one with natural ingredients if a natural product is what you are expecting. Ask us if you have questions!

OMISSION OF LIABILITY FOR CONSUMER ASSUMPTIONS:

We are not liable for customers assuming any ingredients are natural, included or not included in a product. We are not liable when customers ignore the ingredient list tab of any products they buy. We never claim that 100% of our products are 100% natural. Many assume this because of the vast natural options we actually do offer. Yes, we have natural alternatives, but not ALL of our products are 100% natural. Some product types need to be avoided altogether if one is avoiding synthetic or processed ingredients. We encourage consumers to read all ingredients and do their own careful research. Please ask us any necessary questions before purchasing any product, we are here to help! We are not responsible for any consumers lack of research when we are here to help. We are more than happy to help answer questions about ingredient concerns during our business hours. Please use our good services, ingredients lists, and ingredients glossary wisely.

Please report any adverse reaction from using a product here: https://perma-earth.com/adverse-reaction-report/

The buyer assumes all risks and responsibilities when using PERMA-EARTH products on themselves or a dependent. All ingredients are shared on the product listing during online buy or in-person. It is the consumer’s responsibility to educate themselves on all product ingredients through their diligent research. It is the consumer’s liability to decide to take the risk of using any product. Perma-Earth Bath + Body acknowledges and does their best to stay up-to-date with the FDA, the INCI (International Nomenclature Cosmetic Ingredient) by the PCPC (Personal Care Products Council), and the IFRA (International Fragrance Association) constantly changing ingredient usage recommendations. Perma-Earth does not claim responsibility for unique individual reactions to our products. The customer assumes all responsibility for a very rare reaction. We do appreciate and log all detailed feedback. We also promptly dispense any product which causes an abnormal amount of adverse reaction reports and give product cost reimbursement to those who reported the significant number of cases to justify a termination of production.

Our products are not evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease. All of our products are for external use only. Secondly, we suggest seeking the approval of your licensed medical professional before using any product on yourself or a dependent. Ask your licensed healthcare provider to approve your use of the product before buying. The information on our website comes from other scientifically or anecdotally published sources. This is only intended as a guide for those with inquiries. Also, every effort has been taken to attest that information published on this website is correct and up to date, but PERMA-EARTH can’t guarantee the current accuracy of all information presented and accepts no liability in respect of any omission or error. The customer should always satisfy themselves as to the ultimate suitability of a product for an intended application. The customer draws their own conclusion on the information presented. Moreover, PERMA-EARTH LLC accepts no liability in the unlikely event of an adverse reaction occurring when using one of its products. All facts, details & recommendations on our page are provided for information purposes only and are not intended to diagnose, prescribe or replace the advice of professionals. Our products are not medication, and we cannot give medical advise. Our sales representatives can only make a recommendation for the suitability of our products in light of certain conditions shared by the potential user. Any recommendations accepted by the purchaser are accepted at their own risk and best judgment. Furthermore, by purchasing our products you accept responsibility to check with a professional before using any products that interfere with drugs, other products, or medical conditions. Moreover, by purchasing our products you recognize and accept the fact that some ingredients, even natural ones or essential oils in particular, still cause sensitivity in susceptible individuals and that PERMA-EARTH LLC will not be held responsible for such occurrences. Finally, we encourage those with sensitive skin to make a patch test on the skin for possible reactions and to start with only unscented products. PERMA-EARTH LLC accepts no responsibility for an individual’s incorrect use of information or products.

Please report any adverse reaction from using a product here: https://perma-earth.com/adverse-reaction-report/

We are not licensed healthcare providers: we can’t share medical guidance or medically approve a product for any individual’s condition. We can only offer sales suggestions based on specific individual concerns shared. We always suggest a physician’s pre-approval before using any product.

All Perma-Earth products are only to be used as suggested or implied by their listing descriptions and informational tabs. It is the sole responsibility of the consumer to educate themselves on every product’s ingredients and proper usage before buying and to seek medical advice from their healthcare provider before use.

If pregnant, nursing, planning to become pregnant, or will use a product on any dependent, please consult with your licensed healthcare provider before using any products. We do have products intended for babies and which were approved by our own personal pediatricians in our baby shop section.

OMISSION OF LIABILITY FOR CONSUMER ASSUMPTIONS

We are not liable for customers assuming any ingredients are included or not included in a product. We are not liable when customers ignore the ingredient list tab of any products they buy. We never claim that 100% of our products are 100% natural: this is a falsely created assumption because of the vast natural options we actually do offer. Yes, we have natural alternatives, but not ALL of our products are 100% natural. Some product types need to be avoided altogether if one is avoiding synthetic or processed ingredients. We encourage consumers to read all ingredients, do their own careful research, and also ask us any necessary questions before purchasing any product. We are not responsible for any consumers lack of research when we are here to help. We are more than happy to help answer questions about ingredient concerns during our business hours. Please use our good services, ingredients lists, and ingredients glossary wisely!

TRANSPARENCY

Please note that at Perma-Earth LLC, we pride ourselves on being fully transparent with all of our ingredients, unlike many companies that hide other ingredients under one name or do not reveal the full ingredients list. All ingredients used in the amounts regulated by the INCI (International Nomenclature of Cosmetic Ingredients) are clearly listed in every product’s online electronic listing descriptions and tabs via our ecommerce website at perma-earth.com (which you are viewing now). Consumers take the full risk of using the products as-intended by seller (whether suggested or implied) upon buying.

TESTING

Furthermore, Perma-Earth LLC extensively tests their products in-house on their own limited personnel with their acknowledged consent. We do our absolute best to follow the most up-to-date safety and usage requirements of each ingredient for the specific purposes of use or benefits intended from use from the appropriate authorities on recommended usage rates and techniques. We also take great measures to keep proper shelf-stability needs of the product to reduce or remove any possibility of microbial growth hazards derived from contamination during use or the natural environment within the specified use period from manufacture date. But we can’t be held responsible for the results from an individual’s improper use or contamination of a product. Please see each product’s best by date tabs.

COMMUNICATION

Contact us for more information about suggested uses, specific ingredients of concern used in current formulations, or other manufacturing contact points at any time from us before or after buying. To which we will do our best to relay the most precise information without compromising copyrights.

ALLERGENS

ALL PRODUCTS ARE PRODUCED AND STORED IN THE SAME FACILITY, OFTEN USING THE SAME EQUIPMENT CLEANED BETWEEN EACH USE. We can’t fully guarantee that especially sensitive allergic conditions like to egg or dairy or gluten or latex are not cross-contaminated at a microscopic level. Please keep in mind that the epidermal system is not the same as the digestive system – many digestive allergens like lactose or gluten intolerance only affects the digestive system – see your doctor for clarifications on your specific needs before buying or use. If one has any known topical allergies/sensitivities to any of a product’s stated ingredients, we always recommend NOT to buy or use that product.

UNIQUE REACTIONS

Personal dissatisfactions or unique reactions experienced by consumers or their dependents are not the fault of the manufacturer (Perma-Earth LLC), as this is the consumer’s risk of responsibility to educate themselves on their unique sensitivities and to contact the company with any further questions.

For example, if one has a unique reaction to a preservative, oil, or fragrance – this is a consumer’s sole risk of using the product being pre-informed of the product’s ingredients or description of use before buying. If one discovers a sensitivity to one of our ingredients, we suggest seeking medical advice and to contact us with as much detail as possible, including clear photographs.

If any consumer has a unique sensitivity or reaction from using our products as intended (whether suggested or implied), please fill out an adverse reaction report for our records so that we can re-assess safety procedures and also consider changing the formulation if it does not impede with the original intent and purpose of the formula. We record ALL reports of sensitivities and reactions for logging and review by the company. If a significant number of reports occur on any product, we promptly pull and discard the product, terminating the production of the original formula permanently, while reimbursing the original product costs for those who reported an adverse reaction to our knowledge.

GENERAL SAFETY SUMMARY:

The General Safety Summary list below is a means to educate consumers on the general safety precautions when using our products, and is by no means an all-encompassing list. The consumer must take proper precautions and use wise judgment when purchasing our products with sensible discretion for using it on or near their own body or dependents’ bodies.

General Safety Summary:

ALL of our body products are meant to be used for external purposes ONLY: if used on an open wound, sore, or in a moist cavity, this is at the consumer’s risk. We ask that you consult with your licensed healthcare provider if using the product in any other way not intended by Perma-Earth LLC.

Some products can cause a temporary rash or reaction to the facial skin, and not to the scalp or body skin, or visa-versa. This depends on each individual’s sensitivity levels and personal biology to various ingredients.

Some ingredients naturally will cause a tingling sensation, like peppermint oil or mint-like derivatives, magnesium oil or other oils like tea tree, lemongrass, eucalyptus, camphor, etc. Please use proper precautions when using products with these or similar ingredients around sensitive areas like the eyes or orifices.

• Products that must be totally rinsed off with water or washed off with soap completely after a limited period of use: Scrubs/Exfoliators, Shampoos/Soaps, Bath Bombs, etc. Please use sensible precautions when applying exfoliating products: not using too aggressively, too often, or for prolonged periods of time.
• Products NEVER to be used externally (on the skin or otherwise): Candles, Wax-Melts. Follow instructions for safe use on candle product warning labels and wax-melters. Never leave them unattended, in an unstable location, near strong air flow, or near children or pets.
• Products NEVER to be used close to the mouth of infants: ANY water-based product containing phenoxyethanol (Milk Lotions, Hyaluronic Acid Products, Some Hair Styling Products, Etc.)
• Products that can be left on the skin or scalp for reasonable periods of time in non-excessive amounts: Conditioners, Hair Oils, Lotions, Balms, Butters, Deodorants, Perfumes, Etc.

Thank you for choosing Perma-Earth Bath and Body to feed your needs, where the standards are ever-increasing and we are constantly looking to improve. Please let us know if you have any questions or concerns.

Please note that we are not liable for any allergic reactions, but we do encourage and reward adverse reaction reports.

A product is discontinued when a significant number of adverse reactions are reported. If this occurs, we will reimburse the product’s bought cost to those that reported their adverse reactions. Please report any adverse reaction from using a product here:

Also, please take a moment to read our Liability Waivers above.

Our variations in natural scents show the true, unprocessed integrity of our natural ingredients.

Many other company’s “fragrance-free” products are processed or other unnecessary ingredients are added to neutralize the product’s original scent. Not processing, bleaching, or adding unnecessary hidden ingredients leaves our products in their raw, nourishing, as-is state.

On top of this, our local ingredients are farm-fresh and all-natural. They have their unique natural scents depending upon the farming season, location, and breed of the animal and/or plant ingredient.

Since we keep our ingredients minimally processed, it is possible that every product batch is slightly different in scent.

Open and sniff every product deeply before using it. Don’t like a scent? Don’t use the product, just send it back to us according to the return process above.

We appreciate your understanding of our small, natural business limitations!

For extremely scent-sensitive individuals, it is important to note that even our UNSCENTED products can have acquired an atmospheric scent. This is transferred from sharing space in our one and only 1,600 sq ft facility with our scented products. This can also happen while being shipped with materials that have been stored in our same facility.  Until we have 2 separate facilities for manufacturing, storing, and shipping our unscented vs. scented products, this is always a possibility. Thank you for your support as we grow!

If any atmospheric scent is detected by sensitive buyers, we recommend to let the unscented product sit out. It can take a few days to a few weeks for this process. Best done in a dry atmosphere devoid of any scent with good air flow. This allows any atmospheric smells to dissipate. Usually after the first use, any detectable atmospheric smell transfers will also dissipate.

We have this warning to sensitive individuals in our policies and on our product listings to help them avoid surprises! It’s at the consumer’s risk to buy an unscented product with a chance of detectable atmospheric scent transfer. There is NOT a full refund for returned unscented products that have an atmospheric scent transfer.

Most say our unscented products have no detectable scent or a scent only due to the nature of the ingredients.

NO SCENT OF ANY KIND WAS ADDED AS AN INGREDIENT TO OUR UNSCENTED PRODUCTS!

• Our unscented products were made in our one and only facility where we manufacture all of our products. This includes scented products.
• Atmospheric scent from our scented products can transfer over to any unscented products.
• We use exclusively UNSCENTED equipment for making unscented products. Our unscented tools are even stored in sealed containers to help reduce atmospheric scent transfer.
• We thoroughly clean all manufacturing tools and surfaces between each use. Additionally, we do not let our unscented products touch our scented products.
• Our shipping and packaging supplies are stored in the same facility as our scented products. These supplies can carry the atmospheric scent with them or transfer them to unscented products while in transit.

Open and sniff every product deeply before using it. Don’t like a scent? Don’t use the product, just send it back to us according to the return process above.